❋

Midtown

Crossing

Customer Information Portal

Project Timeline 2026

CURRENT PROJECT STATUS:

BUILDING #5

BUILDING

  • Building 5

  • Building 4

  • Building 3

Estimated Start Date

  • Monday, March 2

  • Wednesday, April 1

  • Friday, May 1

Estimated Completion

  • Wednesday, April 8th

  • Thursday, April 30

  • Friday, May 29

UNIFI ACCESS CONTROL SYSTEM

OWNER USER ADD REQUEST

Fill out the form below to add family members, spouses, partners, etc to create an "Approved User” to your building’s Access Control System at Midtown Crossing

IDENTITY ENDPOINT APP

Download the IDENTITY ENDPOINT app to your device by clicking on the appropriate link below.

APPLE
ANDROID

HOW TO CREATE A VISITOR

From the Unifi Identity Endpoint App

Frequently Asked Questions

  • You may:

    • Send a temporary access credential (time-limited) 

    • Meet guests at the door 

    • Use the directory/call system (if installed)

  • The new system improves security, accountability, and flexibility. It allows controlled access by user type, real-time activity logging, faster credential changes, and better integration with cameras and alerts.

  • You will transition from physical fobs/cards to:

    • Smartphone-based access (primary method) 

    • Optional backup credentials (PIN code, or keycard, fob if requested)

  • You will:

    Receive an invitation from building management 

    • Download the UniFi Access mobile app 

    • Log in and activate your credentials 

    • Test access at designated entry points 

    (We will provide step-by-step onboarding instructions separately.)

  • There will be a transition window during which both systems may operate. After that date, legacy fobs/cards will be deactivated.

  • No. While smartphones are the default, you may request:

    • A PIN code (Recommended backup)

    • A keycard or fob 

    • You will be issued an alternative credential (card or fob) at no disadvantage.

  • Try:

    • Turning Bluetooth ON

    • Restarting the app

    • Logging out and back in

    • Restarting your phone

    • Reinstall the app

    • Log in with your existing account

    • Reauthorize access if prompted

  • Depending on configuration, you may:

    • Tap your phone near a reader (NFC/Bluetooth) 

    • Use the app to unlock doors 

    • Use facial recognition (if enabled and approved)

    • Tap your phone near a reader (NFC/Bluetooth) 

    • Use the app to unlock doors 

    • Use facial recognition (if enabled and approved)

  • Garage entry will be integrated into the system using:

    • Mobile access 

    • Optional remotes or license plate recognition (if implemented)

  • Once set up:

    • Open the app and tap to unlock
      or

    • Use Bluetooth/NFC (depending on your phone and setup)

  • Some doors may allow hands-free access depending on configuration, but most require interaction with the app.

  • This depends on building policy. Contact management if you need a physical credential.

  • The new system goes live on the scheduled activation date provided in your communication.

  • If you do not complete setup before the go-live date:
    👉 You will not be able to access building doors

    You will need to contact building management ASAP

  • No. Access is assigned individually for security reasons.

  • Guest access may be available in the future, depending on building policy. This is done by creating a “visitor” inside the Identity Endpoint app.

  • Yes. Multiple credentials can be assigned to a single resident.

  • In most cases, no. Credentials are stored locally on your device and communicate directly with the reader.

  • Yes. Time-restricted credentials can be assigned (e.g., Tuesdays 10am–2pm).

BUILDING #5

COMPLETED

START

END

BUILDING #4

Phase 1:

  • Communicate to all residents about installation work and the CTS team being on site as well as expectations

  • Install Network equipment in the IT closet and verify network cables

Phase 2:

  • Install new cameras

  • Install new WIFI access points

  • Install view stations at concierge desk

Phase 3:

  • Integrate all current residents into new system database and setup credentials

  • Change out Keypads at all doors and Elevators

  • “Go Live” date - residents will be issued a PIN as well as be able to continue to use their NFC fob

START

END

BUILDING #3

Phase 1:

  • Communicate to all residents about installation work and the CTS team being on site as well as expectations

  • Install Network equipment in the IT closet and verify network cables

Phase 2:

  • Install new cameras

  • Install new WIFI access points

  • Install view stations at concierge desk

Phase 3:

  • Integrate all current residents into new system database and setup credentials

  • Change out Keypads at all doors and Elevators

  • “Go Live” date - residents will be issued a PIN as well as be able to continue to use their NFC fob

TECHNICAL DEVICE INFORMATION

Main entry keypads used at all entrances for residence.

Secondary entrances and elevator keypads

Utility and Service entrances keypads