IT HELP DESK

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If you are a current MSP client receiving IT support and/or endpoint management from us, please use our help desk contact info to submit trouble tickets and allow us to fix all of your tech issues so you can get back to work doing what you do best! You may also submit a trouble ticket by filling out the Help Form, and someone from our team will reach out.


Email: help@connectivetechsolutions.com

Phone: 402-382-9924

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“ONE PRICE, ALL THE SOLUTIONS”

  • At Connective Tech Solutions, we offer comprehensive Per Machine Endpoint Management subscriptions designed to streamline and secure your business’s IT environment. Our solution provides you with robust management tools tailored for each individual machine within your network, ensuring optimal performance, security, and compliance.

    Key Features:

    • Real-Time Monitoring: Actively monitor the health and performance of every endpoint to quickly identify and resolve issues before they impact your operations.

    • Automated Updates: Ensure that all devices are running the latest software and security patches with automated update management, reducing vulnerabilities and maintaining system integrity.

    • Advanced Security Measures: Protect your endpoints with next-generation antivirus, threat detection, and proactive response solutions designed to mitigate risks and safeguard sensitive data.

    • Customizable Policies: Implement and enforce tailored security and operational policies for different user roles and machine types, aligning management practices with your specific business needs.

    • Comprehensive Reporting: Access detailed analytics and reporting to gain insights into device usage, security incidents, and compliance status, facilitating informed decision-making.

    • Dedicated Support: Receive expert support from our experienced team, ensuring that any challenges you encounter with endpoint management are promptly addressed.

  • We offer our own comprehensive virus protection product managed and monitored by CTS in addition to the endpoint management package.

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FAQ

  • This can happen due to several reasons, such as low memory, too many background processes, or outdated software. With our Endpoint Management services, we monitor performance and can help clean up unnecessary applications, optimize startup programs, and ensure your system stays updated and secure.

  • Our system often pushes updates to your endpoint for security and performance. If you’re receiving repeated alerts, it may be due to pending restarts or failed updates. Please reach out—our support team can verify update success or troubleshoot any issues remotely.

  • Not necessarily. Many alerts are just notifications of blocked threats or suspicious activity. As part of our agreement, we actively monitor threats. If you’re unsure, forward the alert to us, and we’ll investigate to ensure you're fully protected.

  • Connectivity issues can stem from local network problems, outdated VPN clients, or firewall settings. Contact us, and we’ll remotely diagnose the issue. If needed, we can reset your VPN configuration or walk you through reconnection steps.

  • You can contact our support team by:

    We prioritize requests based on urgency, and all service agreement clients receive guaranteed response times.

  • We schedule critical security patches and standard updates on a routine basis—typically weekly or bi-weekly—to ensure your systems remain secure without interrupting your workflow.

  • Don’t panic! Our endpoint protection software detects and contains most threats automatically. If a device is compromised, contact us immediately. We’ll remotely investigate, remove the threat, and ensure your system is fully restored.

  • Yes! As a service agreement client, you're eligible for assistance with onboarding new endpoints. We’ll ensure the new device is properly secured, connected to your network, and managed under our monitoring system.

  • We offer extended and emergency support depending on your service level agreement. If you need after-hours support, please refer to your contract or contact us directly to check your eligibility.

  • If you’re under our service agreement, your device runs a lightweight agent that communicates with our monitoring platform. You’ll notice scheduled updates and proactive alerts from our team—rest assured, we’re watching your system so you don’t have to.